Privacy Policy

1. Introduction

The Sun Broker ("we," "our," or "us") operates The Solar University platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By creating an account, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

• Personal Information: First name, last name, email address, and phone number provided during account registration.
• Profile Information: Utility provider, monthly bill amount, home features (EV, pool, HVAC), learning goals, and user segment.
• Usage Data: Lesson progress, quiz scores, XP earned, community posts, and platform activity.
• Monitoring Data: Solar production data, utility billing data, and energy expense records when connected to monitoring services.
• Technical Data: Browser type, IP address, device information, and cookies for authentication and analytics.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Personalize your solar education experience based on your profile
• Communicate with you regarding your account, including service updates, educational content, and platform notifications
• Send monitoring reports, system alerts, and recommendations via email, text, or phone
• Process referrals and partner program activities
• Respond to customer service requests and support needs
• Analyze usage patterns to improve our educational content and tools

4. Communications

By providing your phone number and email address, you consent to receiving communications from us regarding your account, including but not limited to: account verification, security alerts, monitoring reports, system status notifications, educational updates, and customer service follow-ups. You may opt out of non-essential communications at any time through your account settings.

5. Data Sharing

We do not sell your personal information. We may share data with:

• Service Providers: Third-party services that help us operate the platform (hosting, email delivery, analytics).
• Solar Partners: Only when you explicitly submit a referral or request a consultation, and only the information necessary to fulfill that request.
• Legal Requirements: When required by law or to protect our rights.

6. Data Security

We implement appropriate security measures to protect your personal information, including encryption of data in transit and at rest, row-level security policies, and secure authentication practices. However, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to:

• Access, update, or delete your personal information through your profile settings
• Request a copy of all data we hold about you
• Opt out of non-essential communications
• Delete your account at any time

8. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

The Sun Broker
Roseville, CA
(916) 999-9819